NewFound Technologies
Industries
We help companies in various industries achieve their goals and capture a competitive advantage through the strategic implementation of advanced voice, internet and system integration technologies.
Self-Service solutions empower people to help themselves to the information they need to do business with you. It's all about choice. With our applications you dramatically increase customer satisfaction, provide 24-hour service and significantly reduce overhead and expenses.
We help companies in many industries achieve their goals and capture a competitive advantage through our proven development process.
NewFound Technologies has developed successful applications for our clients in many verticals including:
• Account Inquiry
• Funds Transfer
• Bill Pay
• Check Verification
• Installment Lending
• Dealer Services (Car Loans & Leases)
• Card Activation
• Membership Renewals
• Account Inquiries
• Merchant Services
• Credit Card Authorization
• Order Supplies
• Trouble Reports Equipment
• Call Routing
• Helpdesk
• Fax On Demand
• Custom Message On Fax
• File Maintenance
• Account Information, Balance Reporting
• Stop Payment
• Coin / Currency Orders
• Automated Line Of Credit
• Voice Authentication
• Account Inquiries
• Information, Interest Rate Hotline
• Mortgage Calculator
• Payoff Balance
• Pre-approval, Loan By Phone
• Account Inquiries, 401K
• Stock Quotes
• >>> Speaker Verification <<<
• 401k
• Claim Status
• Policy Information
• Agent Commission Reporting
• Policy Review
• Order Processing
• Order Status
• Ordering Catalogs
• Credit Card Authorization
• Return Hotline
• Locator
• Warranty Information
• Fax Back
• Survey
- Market Research
- Customer Satisfaction
• Appointment Reminder
• Prescription Refill
• Claims Status
• Pre-certification
• Test Results
• Enrollment
• Eligibility
• Shipment Status
• Frequent Flyer
• Call Before You Dig
• Outage Reporting
• Bulletin Board
• Account Inquiries
• Service On / Off Calls
• Court Scheduling
• Tax Filing
• Refund Status
• Traffic Violation Ticket Management
• Privacy Application
• Tax Information
• 1099
• Order Processing
• Customer Service
• Call Router
• Expected Wait Time
• Call Back Messaging Manager
• Customer Satisfaction Survey
• Automated Employee Survey
• Benefit Information
• Benefit Open Enrollment
• Compliance Report Line
• Employment Verification
• Flexible Account Spending Information
• News Line
• Time & Attendance Reporting
• Job Openings Hotline
• PATH (Personal Anonymous Two-Way Hotline)
• 401K
• Year End Tax Information
• Disaster Recovery
• Consulting
- Human Interface Design
- Application Resolution Rate Analysis
- Technical Support: Software & Hardware
• Auto Attendant
• Bulletin Board
• Call Router
• Directory Assistance “Follow Me”
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