NewFound Technologies
Industries


 

We help companies in various industries achieve their goals and capture a competitive advantage through the strategic implementation of advanced voice, internet and system integration technologies.

Self-Service solutions empower people to help themselves to the information they need to do business with you. It's all about choice. With our applications you dramatically increase customer satisfaction, provide 24-hour service and significantly reduce overhead and expenses.

We help companies in many industries achieve their goals and capture a competitive advantage through our proven development process.

NewFound Technologies has developed successful applications for our clients in many verticals including:

 

 

Retail Banking

• Account Inquiry
• Funds Transfer
• Bill Pay
• Check Verification
• Installment Lending
• Dealer Services (Car Loans & Leases)

 

Credit Card Services

• Card Activation
• Membership Renewals
• Account Inquiries
• Merchant Services
• Credit Card Authorization
• Order Supplies
• Trouble Reports Equipment
• Call Routing
• Helpdesk

 

Commercial Banking

• Fax On Demand
• Custom Message On Fax
• File Maintenance
• Account Information, Balance Reporting
• Stop Payment
• Coin / Currency Orders
• Automated Line Of Credit
• Voice Authentication

 

Mortgage

• Account Inquiries
• Information, Interest Rate Hotline
• Mortgage Calculator
• Payoff Balance
• Pre-approval, Loan By Phone

 

Mutual Funds, Brokerages

• Account Inquiries, 401K
• Stock Quotes
• >>> Speaker Verification <<<

 

Insurance

• 401k
• Claim Status
• Policy Information
• Agent Commission Reporting
• Policy Review

 

Retail, Wholesale, & Manufacturing

• Order Processing
• Order Status
• Ordering Catalogs
• Credit Card Authorization
• Return Hotline
• Locator
• Warranty Information
• Fax Back
• Survey
- Market Research
- Customer Satisfaction

 

Healthcare

• Appointment Reminder
• Prescription Refill
• Claims Status
• Pre-certification
• Test Results
• Enrollment
• Eligibility

 

Transportation

• Shipment Status
• Frequent Flyer

 

Utilities

• Call Before You Dig
• Outage Reporting
• Bulletin Board
• Account Inquiries
• Service On / Off Calls

 

Government

• Court Scheduling
• Tax Filing
• Refund Status
• Traffic Violation Ticket Management

 

Miscellaneous

• Privacy Application
• Tax Information
• 1099

 

Call Center Applications

• Order Processing
• Customer Service
• Call Router
• Expected Wait Time
• Call Back Messaging Manager
• Customer Satisfaction Survey

 

Human Resource Applications

• Automated Employee Survey
• Benefit Information
• Benefit Open Enrollment
• Compliance Report Line
• Employment Verification
• Flexible Account Spending Information
• News Line
• Time & Attendance Reporting
• Job Openings Hotline
• PATH (Personal Anonymous Two-Way Hotline)
• 401K
• Year End Tax Information

 

Services and Customizable Applications Services...

• Disaster Recovery
• Consulting
- Human Interface Design
- Application Resolution Rate Analysis
- Technical Support: Software & Hardware

 

Customizable Applications
• Auto Attendant
• Bulletin Board
• Call Router
• Directory Assistance “Follow Me”

 

© Copyright 2010. NewFound Technologies
For more information: 614.318.5000